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OrderWeave is a cloud-based synchronization service that automatically keeps your ERPNext inventory in sync with your e-commerce platforms (WooCommerce, Shopify). It synchronizes products, prices, stock levels, and images in real-time, eliminating manual data entry and preventing overselling. OrderWeave also provides inventory analytics, dead stock analysis, and multi-warehouse management capabilities.

Initial setup typically takes 1-2 hours with our onboarding support. This includes connecting your ERPNext instance, configuring your e-commerce platform credentials, mapping product fields, and running your first sync. For larger catalogs (1000+ products), the initial import may take additional time, but subsequent syncs happen in real-time.

Yes! All new subscribers get a 14-day money-back guarantee. If OrderWeave doesn't meet your needs within the first 14 days, contact support for a full refund. No questions asked. See our Refund Policy for details.

OrderWeave uses event-driven synchronization - changes in ERPNext trigger immediate updates to your e-commerce platforms, typically within 1-5 seconds. Stock updates happen in real-time when you receive inventory or make a sale in ERPNext. Price changes and product updates are also pushed immediately to prevent pricing discrepancies.

Yes! OrderWeave aggregates stock quantities from all ERPNext warehouses and syncs the total available stock to your e-commerce platforms. You can also configure warehouse filtering to exclude certain warehouses (e.g., damaged goods warehouse) from the online stock count. The Professional plan includes advanced multi-warehouse fulfillment routing.

Available on Growth plans and above, Dead Stock Analysis identifies slow-moving inventory that's tying up capital. OrderWeave analyzes your sales velocity, stock age, and turnover rate to highlight products that haven't sold in 90+ days. You can then create targeted discounts, bundle deals, or clearance campaigns to move this inventory faster and improve cash flow.

Currently, OrderWeave supports WooCommerce and Shopify. We're working on adding support for Magento, BigCommerce, and PrestaShop. If you need integration with a specific platform, contact our sales team - we can often build custom integrations for Enterprise plan customers.

OrderWeave supports ERPNext version 13 and above (including version 14 and 15). Both cloud-hosted (Frappe Cloud) and self-hosted ERPNext instances are supported. Your ERPNext instance must be accessible via HTTPS with valid SSL certificates.

Yes! The Professional plan supports multi-store synchronization. You can connect one ERPNext instance to multiple WooCommerce or Shopify stores, with independent sync rules for each store. This is perfect for businesses that operate regional stores, wholesale vs. retail stores, or multi-brand e-commerce setups.

Yes! Growth plans and above include custom field mapping. You can sync any ERPNext custom field to product meta fields, attributes, or tags in your e-commerce platform. This includes technical specs, warranty information, vendor details, or any other custom data you track in ERPNext.

Yes! You can upgrade or downgrade your plan anytime from your account dashboard. Upgrades take effect immediately with pro-rated billing for the remainder of your billing period. Downgrades take effect at the start of your next billing cycle. All your data and configurations are preserved when changing plans.

You can cancel your subscription anytime from your account settings. Cancellation prevents future billing but you'll continue to have access until the end of your current billing period. Your data remains available for 30 days after cancellation for export purposes. See our Refund Policy for details on refunds.

We accept all major credit cards (Visa, Mastercard, American Express) and debit cards through our payment processor, Paddle.com. Annual subscriptions can also be paid via bank transfer or invoice for Enterprise customers. All payments are processed securely with PCI-DSS compliance.

Stock discrepancies are usually due to: (1) Sales made directly on the e-commerce platform (OrderWeave only syncs ERPNext → Platform, not the reverse), (2) Warehouse filters excluding certain stock locations, (3) Reserved stock in pending sales orders (configure whether to include/exclude reserved stock), or (4) Recent stock transactions still processing (sync typically completes within 5 seconds). Check your sync settings and Activity Log for details.

Yes. All data is encrypted in transit (TLS/SSL) and at rest. API credentials are stored using industry-standard encryption. We use secure cloud infrastructure with regular backups and 99.9% uptime SLA. OrderWeave never stores customer payment information - all transactions are processed through Paddle.com. See our Privacy Policy for full details.

Email support is available Monday-Friday, 8 AM - 6 PM EAT (East Africa Time). We typically respond within 4 business hours. Growth plan customers get priority support with faster response times. Professional plan customers get 24/7 phone support. Critical sync issues affecting live stores are escalated immediately regardless of plan level.